Return and Refund Policy
Effective Date: 30 June 2023
Thank you for shopping at The PopCandy Store. We are committed to providing you with the best possible customer experience. We understand that sometimes you may need to return a product or seek a refund, and we aim to make this process as seamless as possible. Please read our Return and Refund Policy carefully to understand your rights and obligations.
1. Returns and Exchanges
1.1 Eligibility for Returns – Only If Defected Or Damage
We accept returns and exchanges within 5days of the original purchase date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when it was received. Additionally, the product should be accompanied by the original proof of purchase, such as an order confirmation or receipt.
1.2 Non-eligible Items
The following items are not eligible for return or exchange:
– Items marked as final sale or clearance.
– Gift cards.
1.3 Return Process
To initiate a return or exchange, please contact our customer support team at [email protected] within 3 days of receiving your order. Provide us with your order details and the reason for the return or exchange. Our team will guide you through the process and provide you with the necessary instructions.
1.4 Return Shipping
Unless the return is due to an error on our part or a defective product, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item. The PopCandy Store is not liable for any lost or damaged items during the return shipping process.
1.5 Refunds
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above. If approved, we will initiate the refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider.
2. Damaged or Defective Items
2.1 Damaged Items
If you receive a damaged item, please contact us within 48 hours of receiving the product. Provide us with your order details, along with photographs or a detailed description of the damage. We will assess the situation and provide you with further instructions on returning the item or receiving a replacement.
2.2 Defective Items
In the rare event that you receive a defective item, please contact us within 48 hours of receiving the product. Provide us with your order details and a clear description of the defect. We may require additional information or evidence to process your claim. If the defect is confirmed, we will offer you a replacement or a refund, depending on your preference.
3. Cancellations
3.1 Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not been processed or shipped. However, once the order has been shipped, we cannot cancel it. In such cases, you can initiate a return following the guidelines mentioned in Section 1.
4. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at [email protected]. We will be happy to assist you and address any queries you may have.
Note: The Return and Refund Policy outlined above applies only to purchases made on The PopCandy Store website. If you have purchased our products from other retailers or third-party platforms, please refer to their respective policies for returns and refunds.
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes
